General Conditions of Sale “PASSIONDOG.IT”, managed and distributed by Panno Luigis

FOREWORD – passiondog.co.uk (hereinafter referred to as the “Site”) is a B2C – Business to Consumer E-commerce Internet “Site” that caters to the private “Customer” user (hereinafter referred to as the “Customer”) by publishing catalogs of products manufactured by itself and supplied by third parties for sale via the Internet.

Pursuant to Art.
7 of Legislative Decree April 9, 2003, no.
70, informs the buyer that the goods/services covered by this contract are presented by Panno Luigi (hereinafter referred to as “Panno Luigi”), with registered office in: Fondi (LT) Via Montecchio della Regina ,0 – P. IVA 02937240592 no. R.E.A LT – 186345.

All communications or inquiries may be sent to the above address or sent by e-mail by writing to: info@passiondog.it.
, one of Panno Luigi’s operators will contact the “Customer” who left the message as soon as possible.
Copy of these General Conditions of Sale, pursuant to Art.
12 para no.
3 of Legislative Decree 9 April 2003, no.
70, can be downloaded and saved on the computer of the “Customer”, through the PDF download function of the “General Conditions of Sale “passiondog.it”.

ART. 1 – General mandatory information to the “Client”

These general terms and conditions are intended to govern all relations between “Panno Luigi”, the company that owns the rights of exploitation of the “Site” and the “Customer”.
These general terms and conditions form an integral and substantial part of every proposal, order and order confirmation for the purchase of products by the “Customer”.

Panno Luigi may update or modify these general terms and conditions at any time including but not limited to in consideration of any regulatory changes.
The new general conditions of contract will be valid and effective from the date of publication on the “Site”, for contracts entered into after that date.
In any case, since these are distance sales contracts governed by the Consumer Code (Legislative Decree 206 of 6/09/2005) and Legislative Decree.
70 of 9/04/2003, the “Customer” will enjoy all the protections provided by these regulations and subsequent amendments.
The Products purchased on the “Site” are sold by Panno Luigi, with registered office in Fondi (LT) Via Montecchio della Regina ,0 – P. IVA 02937240592.

ART. 2 – “Client” registration

In order to join the Services of the “Site”, users must register and must accept the General Terms and Conditions of Sale provided herein.
The purchases proposed by Panno Luigi in the portal of its “Site” are reserved for private consumer users, as defined by Art.
3 of the Consumer Code (Legislative Decree 206 of 6/09/2005), i.e. natural persons acting for purposes unrelated to any entrepreneurial or professional activity carried out.
Therefore, Panno Luigi invites all persons not falling within the definition of private consumers or users to refrain from registering.
Business or professional customers are invited to contact Panno Luigi directly by writing to the e-mail address: info@passiondog.it.
The provision of the data requested at the time of registration is mandatory for the “Customer” as it is strictly functional to the performance of the same.
Any refusal to provide them implies the impossibility for Panno Luigi to activate the services and carry out any activity related to them.
The “Customer” agrees to receive from “Panno Luigi”, at the e-mail address indicated at the time of registration, communications and business proposals relating to and/or connected with the services of Panno Luigi and in particular its Newsletter.
At any time the “Customer”, by clicking on the appropriate link at the bottom of the commercial communication, may request not to receive further communications.
It is given to the “Customer” who intends to use the service “Invite a friend” present in the same section of the “Site”, click on the “SEND” button, declaring that he/she has acquired the consent of the recipient to the communication, Panno Luigi will use the e-mail address of the latter for the sole purpose of allowing the sending of the invitation to the registration to the “Site”.
The data relating to the recipient’s e-mail address will not, however, be retained by Panno Luigi after the transmission of the invitation e-mail.

ART. 3 – Contract of sale and purchase of the Products.

In order to comply with D. Lgs.
70 of 9/04/2003, laying down provisions on electronic commerce, Panno Luigi informs the “Customer” that in order to conclude the contract of sale of the Products on the “Site”, the “Customer” will have to fill in an order form in electronic format and transmit it to “Panno Luigi”, electronically, following the instructions that will appear from time to time on the “Site” and that will accompany the different stages of the purchase.
In the event that the “Customer” wishes to receive an invoice, he/she must fill in the appropriate spaces of the order note complete with tax domicile, tax code and VAT number.
The contract is concluded when Panno Luigi registers the order form, after verification of the correctness of the data relating to the order and payment.
Before proceeding to the transmission of the order form, the “Customer” may identify and correct any errors relating to the data entered by following the instructions that will accompany the different stages of the purchase from time to time indicated on the “Site”.
Registered the order form, Panno Luigi will send to the “Customer” at the e-mail address indicated in the registration the order confirmation and payment receipt by e-mail.
It is recommended to keep the e-mail received as proof of purchase.
The order form will be stored in Panno Luigi’s database and associated with the “Customer’s” master data for the time necessary to process the order and, in any case, within the terms of the law.
To access his order form, the “Customer” will be able to consult the “Orders Archive – Wish List ” section of the “Site” using Password and User ID attributed to Him at the time of registration, where he will find the list of all orders placed by him.
The order note before the confirmation of the same will indicate the quantities, codes and descriptions of individual products and services, prices, any taxes and fees.
To the individual codes will correspond the technical descriptions, models, materials, sizes, sizes and colors of the products as per the technical presentation sheet of the individual product and its variants.
For each product or type of products, at the time of inclusion in the “shopping cart,” will be indicated, as provided by Art.
52 of the Consumer Code (Legislative Decree 206 of 6/09/2005), the additional costs of delivery and packaging, the method of payment and the applicability to the Contract of these General Conditions of Sale.
It may happen that the ordered product is no longer available after the purchase order.
In such case, the “Customer” will be promptly refunded the price paid, however, no later than 30 days from the date of payment, with value date retroactive to that date.
In the event that a “Customer” has submitted orders for several products and some only of them are available, Panno Luigi shall have the right to make partial delivery as well.

ART. 4 – Price of the Products and Method of Payment

The price of products published on the “Site” is inclusive of VAT.
Before purchase it will be possible for the buyer to view the amount of shipping costs charged to him.
It is possible to make payment by credit card (Mastercard, Visa, Visa Electron), paypal account or cash on delivery.
Credit card details are entered directly on the pages of the banking partner of “Luigi Cloth”, and are transmitted to the bank’s servers in encrypted form according to the 128-bit SSL (Secure Socket Layer) standard, one of the most advanced and effective protection systems currently available.
For added security, only the banking partner has access to the data of the card used for payment, while Panno Luigi has no way of knowing or storing such data.
By selecting the “Pay” button during the purchase process, the “Customer” declares full and unreserved acceptance of the entirety of these General Terms and Conditions of Sale.

ART. 5 – Orders

Orders for the purchase of products will be processed only after receipt by Panno Luigi of confirmation of payment of the total amount due, consisting of the purchase price of the products including shipping costs , the products remain the property of Panno Luigi until full settlement of the amount due.

If payment is made by cash on delivery, purchase orders will be immediately put into processing.
Panno Luigi reserves the right to refuse orders from “Customers” who do not give sufficient guarantees of solvency or with whom disputes are pending and/or who present abnormal purchasing behavior.
Panno Luigi reserves the right to limit the number of products that can be purchased by each “Customer” and to determine a maximum spending amount for each of them.
In case of unavailability of the ordered product, the buyer will be promptly informed by e-mail and the provisions of the previous Art. 3 will apply.
Once the purchase order has been confirmed, the “Customer” will have the opportunity to verify the details at any time in the relevant web page, Panno Luigi therefore makes itself available to facilitate such viewing even if the product in question has been temporarily taken out of the catalog after the order of the “Customer”.

ART. 6 – Product Warranty and Product Conformity Warranty.

Panno Luigi undertakes to supply products that correspond to the published product sheets, comply with their technical specifications and current regulations, and are free from defects or faults.
The products will always and in any case be of “first choice”, unless the contrary is clearly stated in advance.
The warranty terms of the products will run from the day of delivery of the products to the “Customer”.
In the event of a lack of conformity of the products purchased, the “Customer” shall be entitled to the replacement of the product, at no additional charge, where this is possible in relation to the number of copies still available for sale and unless the replacement is not excessively onerous for Panno Luigi in view of the extent of such defect and the value that the good would have, if there were no lack of conformity.
Alternatively, the Buyer shall be entitled, at its option, to an appropriate reduction in price or termination of the Contract.
In case of termination of the Contract, Panno Luigi will return the price paid by the “Customer”, plus shipping costs no later than 30 (thirty) days from the date of notice of termination.
In case of price reduction, Panno Luigi will return the amount of the reduction, in the same terms as above.
In any case, the amount of the refund will be communicated to the “Customer” by e-mail and credited to the same in accordance with the agreements that will intervene between the Parties.
The “Customer” shall agree with Panno Luigi’s Customer Service on how to ship the goods.

The warranties relating to the products sold are those provided directly by the manufacturer.
The “Customer” shall report to Panno Luigi any lack of conformity (obvious defects) of the products, under penalty of forfeiture, within 15 (fifteen) days from the date of delivery.
In the event of hidden defects, the terms of the law will be applicable.
The conformity warranty will not be applicable to products repaired, modified or in any way altered by the “Customer”.
Panno Luigi shall not be liable in case of damages, of any nature whatsoever, resulting from the installation and/or use of the product improperly and/or not in accordance with the instructions provided by the manufacturer as well as in case of damages resulting from unforeseeable circumstances or force majeure.

The images and colors of the products published on the “Site” may differ from the real ones due to the local settings of the systems and/or tools used by the “Customers” to view them.
In addition to the aforementioned guarantees, purchases made through the circuits operated by Panno Luigi also respond to the “Product Conformity Guarantee”, in fact, Panno Luigi responds to the “Customer” of any lack of conformity of the goods purchased pursuant to and for the purposes of the provisions of the Consumer Code (Title III – Legal guarantee of conformity and commercial guarantees for consumer goods, CHAPTER I Of the sale of consumer goods, in art. 128 et seq. of D. L.vo 22.07.2005 n. 206), provided that it existed at the time of delivery of the goods and manifested within a period of two years from the time of receipt of the goods and provided that it is not a defect known to the “Customer” at the time of entering into the purchase contract.
Any defect must be notified to Panno Luigi within two months of its discovery, by sending registered mail to.
r.
to the address referred to in ART.
1.
It will be authentic between the parties the date of the postmark of sending the registered letter itself.

ART. 7 – Intellectual Property and Copyright.

Panno Luigi reserves all rights to the texts, works, illustrations and images reproduced in the web pages of the “Site” in accordance with the provisions of the Civil Code and the Laws placed to protect copyright as well as in accordance with Intellectual Property.
In this regard and in accordance with the provisions of the Law on Intellectual Property, use is authorized only for private use unless otherwise provided in the above.
Any other use is prefigured as forgery and is sanctioned in accordance with the Intellectual Property, except with prior written authorization from “Panno Luigi”.
All total or partial reproductions of the catalogs published and associated with the “Site” are strictly prohibited.

ART. 8 – Delivery of Products, Documentation and Packaging

Panno Luigi will deliver at the expense of the “Customer” by its own forwarding agent with a contracted Courier, to the place indicated by the “Customer” in the compilation of the order note.

Upon delivery of the products, the “Customer” shall check:

– That the number of packages being delivered corresponds to what is indicated in the transport document;

– That the product indicated on the packaging matches the product actually indicated in the order confirmation;

– That the packaging is intact, not damaged or wet or otherwise altered.

Any damage or mismatch in the number of packages or markings must be immediately reported to the delivering carrier.

In case of absence of the addressee at the time of delivery, a notice will be left and the “Customer” must personally arrange to contact the courier or freight forwarder as soon as possible in order to agree on the method of delivery.
In the event that the “Customer” fails to do so, he will be held responsible for the costs of shipping, storage and retrieval of the products.

Panno Luigi is not responsible for delayed or non-delivery attributable to force majeure or fortuitous event.
Products will be delivered in the packaging normally used, complete with their documentation such as, but not limited to, instruction manuals.
Delivery is by trusted forwarders and/or couriers at the shipping cost indicated on the screen during the completion of the order, calculated according to the weight, volume and destination of the goods.
The cost of shipping is the responsibility of the buyer, according to the rates and costs indicated.

ART. 9 – Right of withdrawal

As these are distance sales contracts governed by the Consumer Code (Legislative Decree 206 of 6/09/2005), the “Customer” enjoys the right of withdrawal, which consists of the right to return the purchased product and the consequent refund of the purchase price.
The right of withdrawal must be exercised under penalty of forfeiture no later than 15 (fifteen) working days from the date of receipt of the product without penalty and without the need to specify the reason.
To exercise this right, the “Customer” must send, within the prescribed period, a notice to the address indicated in ART.
1 by registered letter with acknowledgment of receipt.
The products subject to withdrawal must be sent to Panno Luigi within and no later than 48 hours after obtaining the return authorization number and be received by “Panno Luigi”, complete with a copy of the return form (which Panno Luigi will have sent to the “Customer” via E-mail together with the return authorization code), no later than 30 (thirty) days from the day of receipt of the same.
Panno Luigi reserves the right not to accept the return of products without the return authorization code.
Within the same period of 30 (thirty) days from the date of communication of the exercise of the right of withdrawal, Panno Luigi will return the price paid by the “Customer”, in addition to shipping costs but not of those of return which as will be specified below remain the responsibility of the “Customer”.
The acknowledgement of receipt is not, however, an essential condition to prove the exercise of the right of withdrawal.
With the receipt by Panno Luigi of the return form, the parties will be released from their respective contractual obligations, except for those of returning the products and returning the price.
As provided for in Art.
67 of the Consumer Code (Legislative Decree 206 of 6/09/2005), the substantial integrity of the products is an essential condition for the exercise of the right of withdrawal.
The “Customer” must make the shipment at his own expense by returning the goods intact and in its original wrapping or packaging complete with any documentation and accessory equipment (the right of withdrawal does not apply to sealed products once opened), to limit damage to the original package, we recommend when possible, to put it in a second box, on which to note the return number (return authorization code); it should be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product.

The shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the “Customer”, Panno Luigi therefore does not respond in any way for damage or theft/loss of goods returned by uninsured shipments.

ART. 10 – Liability and Force Majeure.

Panno Luigi will not be liable to the “Customer” or third parties in relation to damages, losses and costs incurred as a result of the non-performance of the contract, the “Customer” having only the right to a refund of the price paid.

Likewise, Panno Luigi is not responsible for any fraudulent and illegal use that may be made by third parties, of credit cards and other means of payment, when paying for products.
In fact, Panno Luigi, at no time during the purchase process, is able to know the number of the credit card, which, by opening a secure connection (SSL Protocol), is transmitted directly to the credit institution that will be used for online transactions.
In the event of force majeure, the defaulting party shall not be held liable for non-performance, provided that it has done what is reasonably necessary to perform despite the force majeure.
Any supervening, unforeseeable event beyond the control of either or both Parties (such as but not limited to warlike events, riots, fires, floods earthquakes and other natural disasters, strikes, orders or prohibitions of National and International Authorities) such as to prevent the proper performance of the obligations undertaken shall be deemed to be a case of force majeure.

ART. 11 – Processing of personal data.
Information pursuant to GDPR in the field of Privacy – EU Regulation 2016/679

According to the regulation, the processing of data will be based on the principles of fairness, lawfulness and transparency, protecting the confidentiality and rights of the person signing.
With reference to the provisions, Panno Luigi informs that:

1. a) personal data provided by the “Customer”, or otherwise acquired in the context of the activity of “Panno Luigi”, may be subject to processing by “Panno Luigi”, and in particular

– Its information system, in accordance with the above regulations, for institutional and administrative purposes

– in order to execute the contractually agreed service and any ancillary devices required, in organizing, managing and executing the performance of these services Panno Luigi may provide the data to third parties such as its “Business Partners” suppliers of the products that will be marketed; its Customer Service, even if managed in outsourcing; the logistics center in charge of packaging the products; ; the carriers in charge of delivering the products; other companies that Panno Luigi uses or will use for the provision of its services, such as collaborators for data entry and for the compilation of catalogs that will be published online.

– To fulfill legal obligations or other requirements of the competent authorities

– To protect the rights of Panno Luigi and its representatives and/or appointees in court;

1. (b) the treatment that Panno Luigi intends to carry out:

– Will be carried out in the following ways: computerized/manual;

– may also be carried out by individuals who are granted the right to access the personal data of the “Client” by law or secondary and/or EU regulations.

1. c) the data will be kept by Panno Luigi for the time prescribed by the law; the data, except as strictly necessary for the proper execution of the supply contract, will not be disclosed to other parties unless expressly asking the “Customer” for consent.

Panno Luigi also informs that the communication of data is indispensable but not obligatory and a refusal to do so does not entail any consequences, but may cause Panno Luigi to fail to fulfill its obligations to provide the requested service.

he data controller is Panno Luigi with registered office in via Montecchio della Regina 0 04022 Fondi (LT), to whom the “Client” may apply to assert his/her rights as provided by the regulations.

1. The data subject has the right to obtain confirmation of the existence or non-existence of personal data concerning him/her, even if not yet recorded, and its communication in an intelligible form.
2. The data subject has the right to obtain the indication:
3. (a) of the origin of personal data;
4. (b) of the purposes and methods of processing;
5. (c) of the logic applied in case of processing carried out with the aid of electronic instruments;
6. (d) of the identification details of the owner, managers and designated representative
7. e) of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representative in the territory of the State, managers or appointees.
8. The data subject has the right to obtain:
9. (a) updating, rectification or, when interested, supplementation of data;
10. (b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
11. (c) a statement that the transactions referred to in paragraphs
    (a) and
    b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except where this proves impossible or involves the use of means manifestly disproportionate to the protected right.
12. The data subject has the right to object, in whole or in part:
13. (a) for legitimate reasons to process personal data concerning him/her, even if relevant to the purpose of collection;
14. b) to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.

ART. 12 – Applicable Law and Jurisdiction.

This contract shall be construed and governed in accordance with Italian Law.
For anything not expressly regulated by this contract, the relevant provisions of the Civil Code shall apply.
For any dispute relating to the interpretation and/or execution of this contract, the Court of Latina shall have exclusive jurisdiction.